Q: How often should I clean my hookah?
We recomend that you clean your hookah shaft, base, and bowl after every four or five uses. Maintaining a clean hookah is neccessary for providing an enjoyable smoke every time.

Q: I'm new to hookah smoking, how easy is it to get started?
Getting started is actually very simple! If you don't already have a hookah just visit our products page and simply pick the hookah of your choice, next choose the flavor(s) of tobacco and the desired type of charcoal and wait for them to arrive. Once you have recieved your hookah, tobacco and charcoal visit our website and check out our "Set-Up Guide", there you will find step by step instructions on how to get started and you will be smoking like a regular in no time.

Q: How long should each bowl last?
The average bowl with two to three smokers should last anywhere from 45 min. 
to 1 hr. Make sure you keep it lit by having red hot charcoal burning at all times.

Q: When will my order be shipped?
All orders are processed and shipped within 2-3 business days of purchase. All domestic shipping is done via FedEx ground and will take anywhere between 1-6 business days for arrival. To view a map of transit times from our warehouse to you (within the continental U.S.) click here.

Q: How will I be able to keep track of my package?
You may log in to your account at view your order history. Click on the order you wish to track for detailed tracking information.

Q: I don't have a credit card, can I still order from your site?
We offer other payment options such as COD or Money Order by mail for your convenience. You may either contact us by phone at 1.866.4.HOOKAH to request a COD, or you may download our order form and send it to us along with a money order to the specified address.

Q: Do you ship outside of the United States?
We offer international shipping to anywhere in the world. However it is not our responsibility if your country charges you duty fees on imported products.