Q. My order status shows as complete. How can I track it?
A. When your order is marked as complete you should receive an automated email with your UPS tracking number (Domestic Only). In case you did not receive that email you can access your order history by clicking here (you must have created an account to view your order history).

Q. How long does my order take before it leaves your warehouse?
A. Though we try to get all orders out the next business day, there are times when we are waiting to restock on a specific item or there are many orders in the queue. Therefore we ask for 2-3 business days processing time in case one of the mentioned situations occur.

Q. I placed by order with UPS Ground, How long does it take for my order to arrive to my location?
A. UPS Ground orders can take up to 5 business days in transit (Excludes Saturday and Sunday) within the continental United States and 6 business days to Puerto Rico. To view a UPS transit time map please click here.

Q. Where is my order shipping from?
A. 99% of our products ship from our main warehouse in California. Hookah-Hookah and Hookah Freak shisha ships from our alternate warehouse in Georgia.

Q. Can I place my order over the web and pick it from your location?
A. Certainly, we accept order pick-ups by appointment only. You must place your order over the web and call us at 1.866.4HOOKAH before you come for the pick-up. Though shipping charges will appear on your invoice you will not be charged shipping charges if the order is picked up in person.

Q. What are SmokeRings™ and how can I use them?
A. It's quite simple. Buy anything from our store and receive one SmokeRing™ for every U.S. dollar spent. Once you have a minimum of 100 SmokeRings™ you may convert your SmokeRings™ to gift certificates which you may use yourself on our website or give to your friends or loved ones to use on our website. The SmokeRing™ to dollar ratio is 10/1 which means that you will get 10 dollars for every 100 SmokeRings™ converted. You do not have to convert all of your SmokeRings™ at one time. To convert your SmokeRings™ please click here (you must log in to your account to do so). Gift Certificate codes will be emailed to you once the SmokeRings™ are converted.

Q. Why does my .edu (student) discount NOT show on my invoice when I place my order?
A. All student discounts are applied when the credit card is captured. Your .edu discount will not show on your invoice but you can be assured that it will reflect in your credit card or bank statement. Please note that there are times when the transaction total will appear in full on your credit card or bank statement however it will be readjusted later.

Q. How do I use my Gift Certificate Code?
A. Make sure you enter your Gift Certificate code under Payment Information. Select Gift Certificate as the payment method and enter your code in the provided field. If you have a remaining balance after the Gift Certificate code has been entered. You will be led back to the same page to select a different payment method to complete your purchase.