Contact Info
About us
About our Products
Shipping Info
Order Tracking
SmokeRings™
Our Guarantee
Returns/Exchange
Toll free phone number: 1.866.4.HOOKAH (1.866.446.6524)
Local phone number: 1.818.247.4752
Fax: 1.818.247.4753
Email: To email us please click here
We at TheHookah.com have been around hookahs and shisha our whole lives and recognize fine hookah craftsmanship when we see it. Due to our experience and our great interest in the ritual of hookah smoking, we have decided to make our services available to you by bringing you this beautiful experience to your home at the best prices on the web. Our goal is to provide 100% satisfaction in our products and services and to provide the best hookah experience anywhere.
About Our Products
At TheHookah.com, we are dedicated to quality and value. Our selection of hookahs, shisha and accessories are hand picked to provide you a variety of products at affordable prices. We are direct importers of these products, which means that our prices are reasonable and the quality of our products is under our control. We realize that there are many hookah models out there, but after years of research and experience, we have learned to spot a good quality hookah when we see one. We pay attention to all the details and only pick out hookahs that have proven to be durable, practical and of superior quality and craftsmanship. Whether you are looking for an authentic, traditional, exotic or modern design we have got the hookah for you.
Ordering from the United States
Processing Times
Please allow up to 3 business days processing time for all orders (Excludes Saturdays and Sundays).
Product Availability
If an item you ordered is out of stock, you will be contacted by one of our associates and your order may be placed on backorder until we hear from you. Make sure you provide us with a valid phone number where you can easily be reached. Your phone number will be used solely for that purpose.
Transit Times
Orders submitted after 2:00 PST will not be processed until the next business day. This is very important for expedited shipping methods.
Please allow up to 6 business days transit time (Excludes Saturday and Sunday) for your order to be delivered to you.
UPS Ground transit times
Ordering from Outside of the United States
Processing Times
Please allow up to 7 business days processing time. International credit cards may need to be verified. Additionaly international packages are not dispatched on a daily basis since they have to be hand delivered to a U.S. Postal Service employee.
Product Availability
If for any reason an item you ordered is out of stock. You will be emailed by one of our associates and your order may be placed on backorder until we hear from you.
Transit Times/Customs
Please allow up to 10 business days transit time (Excludes Saturday and Sunday) for your order to be delivered to your country. Delivery times do not include customs clearance and local delivery. That will be decided by your local customs department and shipping courier.
Taxes and Duties
Although we do our best to guarantee a smooth and hassle-free shipment to your country, you are responsible for any charges imposed by your countries government if any. We have sent many packages to many countries including Canada, Germany, France, Norway, United Kingdom, Holland, Sweden, Australia, Denmark and many more without any customs or duties problems whatsoever.
Restocking Fee
If a package is refused and returned to us due to hign taxes and or duties applied by your local government, a 15% restocking fee will apply to the items ordered. Refunds will be applied back to the same credit card used at the time of purchase once the package has been returned to our facility. Shipping charges will not be refunded. We are not responsible for any items confiscated or lost along the way.
Once your order is placed you may login to your account here and click on order history to view all of your orders. Your order will indicate either of the following status.
Queued: Order has been placed and is awaiting processing.
Processed: Credit card has been charged and order is ready to ship
Complete: Order has been shipped and tracking information is available. You may click on order details and the "Track it" link to track your order. At times you will find more than one "Track it" link which means that your order consists of multiple packages. *Orders going outside of the United States are not traceable.
Partially Shipped: Part of the order has been shipped. This is usually the case if we are awaiting tracking information from our dropshipper and your order consists of multiple packages.
It's quite simple. Buy anything from our store and receive one SmokeRing™ for every $2 USD spent. Once you have a minimum of 100 SmokeRings™ you may convert your SmokeRings™ to gift certificates which you may use yourself on our website or give to your friends or loved ones to use on our website. The SmokeRing™ to dollar ratio is 10/1 which means that you will get 10 dollars for every 100 SmokeRings™ converted. You do not have to convert all of your SmokeRings™ at one time.
Our 30 day money back guarantee
If you are not satisfied with your product(s) for any reason* please follow these three simple steps to return your product(s) back to us:
- Send us an email stating the reason for your return and provide us with your order ID.
- Wait for one of our staff members to approve your return and email you our "Product Return Form".
- Fill out the form and ship your product(s) back to the address provided on the form.
All returns must be shipped back to us within 30 days of purchase. All returned products must be in their original condition and complete in order to receive a full refund. Any missing pieces will be deducted from the total price of the product. Refunds will be made in the same form of the purchase (i.e. Credit Card, Money Order).
* Used merchandise will not be returned or exchanged.
* Shipping, handling or insurance charges will not be refunded.
