Ordering from the United States
Processing Times
Please allow up to 3 business days processing time for all orders (Excludes
Saturdays and Sundays).
Product Availability
If an item you ordered is out of stock, you will be contacted by one of our
associates and your order may be placed on backorder until we hear from you.
Make sure you provide us with a valid phone number where you can easily be reached.
Your phone number will be used solely for that purpose.
Transit Times
Orders submitted after 2:00 PST will not be processed until the next business
day. This is very important for expedited shipping methods.
Please allow up to 6 business days transit time (Excludes Saturday and Sunday)
for your order to be delivered to you.
UPS Ground transit times
Ordering from outside of the United States
Processing Times
Please allow up to 7 business days processing time. International credit
cards may need to be verified. Additionaly international packages are not dispatched
on a daily basis since they have to be hand delivered to a U.S. Postal Service
employee.
Product Availability
If for any reason an item you ordered is out of stock. You will be emailed by
one of our associates and your order may be placed on backorder until we hear
from you.
Transit Times/Customs
Please allow up to 10 business days transit time (Excludes Saturday and
Sunday) for your order to be delivered to your country. Delivery times do not
include customs clearance and local delivery. That will be decided by your local
customs department and shipping courier.
Taxes and Duties
Although we do our best to guarantee a smooth and hassle-free shipment
to your country, you are responsible for any charges imposed by your countries
government if any. We have sent many packages to many countries including Canada,
Germany, France, Norway, United Kingdom, Holland, Sweden, Australia, Denmark and many more without
any customs or duties problems whatsoever.
Restocking Fee
If a package is refused and returned to us due to hign taxes and or duties applied
by your local government, a 15% restocking fee will apply to the items ordered.
Refunds will be applied back to the same credit card used at the time of purchase
once the package has been returned to our facility. Shipping charges will not
be refunded. We are not responsible for any items confiscated or lost along
the way.