There are many reasons to shop at TheHookah.com. Here's the top ten.

Quick order processing is one of our top priorities. We know customers don’t like to wait and we don’t like keeping them waiting. In some cases we require 2 to 3 business days for processing but our goal for most orders is to get them out same day or by the next day.

Excellent customer service is key to keeping our customers happy. We understand that there can be problems that occur with our customer’s orders and we do our best to avoid any issues as well as resolve any that may occur. 

We pride our selves in providing quality products at reasonable prices. We have created relationships with some of the best manufactures of hookah pipes such as Magdy Zidan and Khalil Mamoon, two of the best hookah manufactures in Egypt. 

Some say too much variety is not good, we say too much is never enough. We are constantly looking for new products to add to our site in hopes of giving our customers enough options so that they may find exactly what they are looking for.

We listen to our customers. We accept criticism of any kind so that we may better our services as well as our products. In the past we have had many of our regular customers ask us to add certain products to our site which they like just so they do not have to shop with another site. We listened and gave them what they want.

Special offers are something we like to continue on a regular basis so that our customers can save on some of their favorite products. We have an ongoing discount for college students, we put together some great weekend promotions and we offer bulk order discounts on quite a few of our products. 

We believe that we have the best customer rewards program in comparison to any other online hookah retailer. Customers that sign up for a membership take advantage of our smoke points program, which offers a 10 percent return on your orders as opposed to 1 or 2 percent return, that some of the other online retailers offer. 

We keep in touch with the growing hookah community and we offer our own hookah forum which allows our member to share their hookah knowledge and experiences and we constantly read the posts to better understand how the members feel and what types of products or services they are looking for. 

We offer fast and reliable shipping not only within the United States but to also many other countries around the world such as Canada, Germany, France, United Kingdom, Norway, Australia, Mexico, Sweden to name a few. 

Orders are packaged with care. Breakable items are wrapped and protected and small items are sealed and clearly visible in your package.