I've been trying to get a warranty replacement on my
Starbuzz Electric Warmer Model SB ELECTRIC WARMER -01.
The coils are split and it won't get hot. As an very devoted Starbuzz Shisha smoker i really expected a whole lot more from a company that "Hororably" placed this "Towering" piece of "Wonderfully" crafted equipment with a "One Year Warranty" hugely lettered on their video. I purchased my first one in July 2016 and had to have it just a couple of months later. Upon receiving my second on, low and behold it quit a few months after that. Try as i may, without any results, you have ignored my request to replace it or honor your so called "One Year Warranty". Or, is this just an over sight on your behalf. Because, a persons product and reputation is only as good as their word... very large words. This is the contact information of the person that contacted me on the failure of the first one to inform me that this is a FAKE. Waiting for your long needed reply.