Return Policy


All returns must be shipped back TheHookah within 7 days of receiving the order. All orders must be returned in original unused condition with all accessories. The return shipping costs must be paid for by the customer for any reasons other than a defective product. If a product was received defective, TheHookah will gladly replace it and provide a return label. Defective products must be shipped back to us and we will provide a return label. Due to the nature of our products, we are unable to receive returns on products that have been used. This would present a health concern and disallow us from selling these products as 'new.' We will, however, receive returns on products that are in a new, unused condition.

International Orders Only: Orders returned back due to return/exchange or customs/duties not paid will incur a 15% restocking fee and shipping costs will not be refunded.


Please allow 2-4 days for funds to be returned to your account after processing a refund.


Return Address:
8403 Almeda Rd Ste D
Houston, TX 77054
(866) 346-6524