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    Ordering from the United States

    Processing Times
    Please allow 1-3 business days processing time for all orders (Excludes Saturdays and Sundays). Some items such as Build-a-KM Hookah may take longer to process because they are customized to your specifications.

    Product Availability
    If an item you ordered is out of stock, you will be contacted by one of our associates and your order may be placed on backorder until we hear from you. Make sure you provide us with a valid phone number where you can easily be reached. Your phone number will be used solely for that purpose.

    Transit Times
    Orders submitted after 2:00 PST will not be processed until the next business day. This is very important for expedited shipping methods.
    Please allow up to 6 business days transit time (Excludes Saturday and Sunday) for your order to be delivered to you.

    UPS Ground transit times

     

     

     

    Ordering from outside of the United States

    Processing Times
    Please allow up to 1-5 business days processing time. International credit cards may need to be verified. Additionaly international packages are not dispatched on a daily basis since they have to be hand delivered to a U.S. Postal Service employee.

    Product Availability
    If for any reason an item you ordered is out of stock. You will be emailed by one of our associates and your order may be placed on backorder until we hear from you.

    Transit Times/Customs
    Please allow up to 10 business days transit time (Excludes Saturday and Sunday) for your order to be delivered to your country. Delivery times do not include customs clearance and local delivery. That will be decided by your local customs department and shipping courier.

    Taxes and Duties
    Although we do our best to guarantee a smooth and hassle-free shipment to your country, you are responsible for any charges imposed by your countries government if any. We have sent many packages to many countries including Canada, Germany, France, Norway, United Kingdom, Holland, Sweden, Australia, Denmark and many more without any customs or duties problems whatsoever.

    Restocking Fee
    If a package is refused and returned to us due to hign taxes and or duties applied by your local government, a 15% restocking fee will apply to the items ordered. Refunds will be applied back to the same credit card used at the time of purchase once the package has been returned to our facility. Shipping charges will not be refunded. We are not responsible for any items confiscated or lost along the way.