THEHOOKAH.COM ORDERING INFO
Please Note: You must be 21+ to Order From TheHookah.com
As we do our maximum to to prevent credit card fraud and purchases tobacco products by minors, TheHookah.com reserves the right to refuse business and/or request additional verification before we process your order. We will only do so to verify the identity and age of the credit card holder. No private information will be published or shared with other companies.
Some of our customers may not be not be approved due to lack of verification. In that case, we will contact you via phone and email to verify your info. We will usually require to see a copy of both sides of your credit card, as well as a copy of your driver’s license or other photo ID, which will verify your date of birth and signature.
TheHookah products are available for payment by all major credit cards. Purchasing through TheHookah.com is secure and easy. Our online credit card processing system uses a Secure Sockets Layer (SSL) to ensure your information is protected at all times. TheHookah.com accepts the following major credit cards: Visa, Discover, and American Express (AMEX). Upon completing your payment, be sure to follow the instructions and keep your payment information in a safe place.
Domestic Orders (United States)
Domestic orders (orders shipping to the 48 contiguous United States) usually ship out within 1-2 business days. We ship domestic orders via UPS or United States Postal Service (USPS). A tracking number will be emailed to you so you can track your order to your door. Transit times range from 1-5 business days, depending on your location and selected method of delivery. Address: Please make sure to enter correct address when checking out. UPS charges a $17.00 fee for address change once shipped which will be charged to your account if requesting a change.
*UPS Overnight and 2Day orders take 1 day processing time from date of purchase and Saturday/Sunday do not count as delivery days. Please make sure with us if you have any questions on delivery date as we will not refund back if mistake is made by customer when choosing these shipping options.*
Shipments to P.O. Boxes, APO Addresses, Alaska, Hawaii and Puerto Rico are always sent with United States Postal Service (USPS).
TheHookah.com ships to all parts of the world. Shipping costs are based on the weight of your order and desired shipping method. We ship internationally via USPS (United States Postal Service). Processing of international orders takes 1-3 business days due to verification of credit card and address. Shipping charges are calculated via the online system, just enter the country to get the shipping costs after adding items to the shopping cart. Free shipping for orders advertised on website does not apply to international shipping. Free shipping only applies to USA destinations. Any orders returned back will incur a 15% restocking fee and shipping costs will not be refunded. Buyer is responsible for any duties/custom fees incurred for their country.
International orders are shipped with USPS mail which takes about 2-6 weeks to arrive. Once the order gets to the destination country any issues/fees incurred are the responsibility of the buyer. We take no responsibility once the order tracking shows it is in the destination country. Please place international orders at your own risk and know the laws and regulations for allowed items.
Customs Duty Fee
All orders going outside of the U.S are subject to be inspected by customs, and TheHookah.com has no way to avoid it. Since duty rates constantly change and vary in each county or province, we suggest that you contact your local customs office to get the most recent information regarding duty fees in your area.
We are legally required to ship international packages as commercial purchases including the original invoice with the full retail value of each item with no exceptions. Any additional duty fee that is charged by customs is the responsibility of the customer. You may always refuse the package and ask for it to be returned to us if you do not wish to pay the duty.
Please make sure correct address is entered when checking out. If any address change is requested after order has been shipped it will incur a $17.00 fee per UPS. If shipped via USPS we will not be able to make any address changes.
All returns must be shipped back TheHookah within 7 days of receiving the order. All orders must be returned in original unused condition with all accessories. The return shipping costs must be paid for by the customer. If a product was received defective, TheHookah will gladly replace it or provide a full credit. Defective products must be shipped back to us and we will provide a refund for shipping costs if proof of receipt for shipping is provided. Due to the nature of our products, we are unable to receive returns on products that have been used. This would present a health concern and disallow us from selling these products as 'new.' We will, however, receive returns on products that are in a new, unused condition.
International Orders Only: Orders returned back due to return/exchange or customs/duties not paid will incur a 15% restocking fee and shipping costs will not be refunded.
Please allow 2-4 days for funds to be returned to your account after processing a refund.
8403 Almeda Rd Ste D
Houston, TX 77054
I didn't get an email confirmation of my order. How do I get one?
Our shopping cart automatically sends out an email confirmation after each order is finalized. If you did not receive an email confirmation, please email us at firstname.lastname@example.org and we will send you out another one.
Can I add things or make changes to my order?
Please contact us as soon as possible to make changes to your order. If it is during normal business hours, please call us at 866-346-6524 so that we can make changes to your order before it is shipped out. If it is after business hours, please send us an email with your changes.
What is the Texas Tobacco Tax?
On September 1, 2009 the Texas Legislature passed a law which increased the OTP tobacco tax in the state of Texas by over 325% causing hookah tobacco products to become very expensive. Due to this reason, TheHookah must charge an addon tax fee to any tobacco based shisha sold to a Texas consumer. If you are purchasing tobacco in person at the Texas Hookah store or shipping tobacco to a destination inside of Texas you will be billed for the Texas tobacco taxes due on your order. We will call/email you to notify you of the extra amount before shipping order.
What is your selling policy?
U.S. SURGEON GENERAL'S WARNING
Smoking causes lung cancer, heart disease, emphysema, and may complicate pregnancy.
All Hookahs and smoking accessories sold at www.thehookah.com are intended for legal tobacco smoking use by ADULTS (21 years of age or older) ONLY. Any other use of such products, by minors or for use with controlled substances is punishable by law.
When purchasing from TheHookah or any of its online properties including but not limited to www.thehookah.com you hereby release TheHookah and its officers, employees, associates, affiliates, and related companies of all liability of harm, injury, loss, damages, illness, death, or any other negative event that may occur when using a product purchased from TheHookah.
Credit card fraud is a felony and we will aggressively prosecute anyone attempting to misuse a credit card number. We track every transaction and will use all means available to prosecute persons attempting fraud. You must be 21 years or older, all under age people will be prosecuted!